FAQs

Shipping and delivery

How long will my order take to arrive?

It depends on the item, and the estimate for each one is printed on its product page. Anything in the Ships from the USA collection is delivered in 2–5 business days. Everything else takes 10–18 business days. Both are on top of a 1–2 business day processing time, and shipping is free either way.

Will I be charged customs or import duties?

Most of our catalogue ships from an international warehouse and enters the United States as an import. In some cases US Customs applies a duty, which the carrier collects from the recipient on delivery. That charge is set by the customs authorities, not by us, and is not included in the checkout price. If it happens to your order, email a photo of the charge to orders@vianerastore.com and we will review it case by case. Items in the Ships from the USA collection are not affected.

Do you ship outside the United States?

Not currently. We deliver to US addresses including Alaska, Hawaii and Puerto Rico, though those three can take longer than the estimates above.

Can I track my order?

Yes. You will get a confirmation email when the order is placed and a second email with a tracking number once it ships. Tracking can take 2–5 business days to start updating. If it has not moved after 7 business days, email orders@vianerastore.com and we will chase it.

My order has items with different delivery times. What happens?

They may arrive separately, at different times. You are not charged extra for that.

Choosing equipment

I am starting from zero. What should I buy first?

The Pilates Bar Kit or the fabric resistance band set. Both are low impact, work the whole body, and cost less than two studio classes. Add the arm trainer once you want heavier loading.

Can resistance bands really build strength?

For most people training at home, yes. Muscle responds to tension and progressive overload, not specifically to iron. Bands provide both, as long as you increase the resistance as you get stronger, which is why every kit here ships with multiple tension levels. We went through the research in Can You Build Real Upper-Body Strength Without Weights?

Do I need a Pilates reformer?

A reformer is a better machine. It is also $2,000 to $5,000 and roughly the size of a single bed. We compared the two honestly in Pilates Bar vs Reformer.

How much space do I actually need?

Everything we sell folds, rolls or stacks. If you can lie down on the floor and extend your arms, you have enough room for any product in the catalogue.

Returns and care

What if it is not right for me?

You have 30 days from delivery to request a return on unused items in their original packaging. Email returns@vianerastore.com with your order number to start one. If something arrives damaged or we sent the wrong thing, we cover the return shipping and the replacement. Full details are in our refund policy.

How do I care for the fabric bands?

Hand wash cold and air dry. Skip the dryer and the iron — heat breaks down the elastic fibres and is the fastest way to ruin a band.

Are the massagers medical devices?

No. They are personal relaxation devices and are not intended to diagnose or treat any condition. Do not use them if you have a pacemaker or another implanted electronic device, or if you are pregnant. If you have a heart condition, diabetes, circulation problems or any ongoing medical concern, check with your doctor first.