Contact information
We're a small team and we read every message.
Write to the address that matches your question and it reaches the right place faster.
- support@vianerastore.com — anything at all, including product questions before you buy.
- orders@vianerastore.com — order status, tracking, delivery problems, address changes.
- returns@vianerastore.com — returns, refunds, damaged or incorrect items.
We reply within one business day, Monday to Friday.
Phone
text us at +1 (505) 358-7052 — Monday to Friday, 9am to 5pm Mountain Time. Outside those hours, please email us and we'll get back to you on the next business day.
Business address
VIA NERA
4405 Jager Dr NE, Ste C4-4500
Rio Rancho, NM 87144
United States
This is our registered business address, not a returns address or a walk-in store. Please email returns@vianerastore.com before sending anything back so we can give you the correct return address.
What to include
To help us resolve things on the first reply, please include your order number and, if the issue is with a product, a photograph.
Order status
You'll receive a tracking number by email once your order ships. Tracking can take 2 to 5 business days to start updating. If it hasn't moved after 7 business days, email orders@vianerastore.com and we'll investigate.